1. Create a strategic plan

What do you do?

• Articulate specific goals and values
• Identify a limited number of clear priorities
• Analyze external forces that influence your agency mission
• Assess your capacity to deliver services and manage effectively
• Understand customer and constituent expectations
• Develop strategies and tactics, from high-level results to your expectations for each employee
• Establish performance measures at all levels: how will you know if you’re achieving your goals?

Check

• Does our plan reflect a clear understanding of current customer, citizen and stakeholder expectations?

What tools can help you?

Tools

• Office of Financial Management 2009-11 strategic planning instructions

• Logic model template

• Plain Talk

Trainings

• But We Can’t Measure What We Do Training Course

• Strategic HR (online DOP guidance about improving business performance by anticipating human resource needs, planning and executing workforce strategies, and monitoring success)

• Use Logic Models to Bring Together Planning, Evaluation and Action (presentation)

• Define and Identify Performance Measures (presentation)

• Create and Use Dashboards (presentation)

Return to What is the Management Framework | Proceed to Step 2