Links & Resources
Resources
Books
Ammons, D. Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards. Sage Publications, 2001.
Behn, Robert. Rethinking Democratic Accountability. Brookings Institute Press, 2001.
Bryson, John. Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement. San Francisco: Jossey-Bass, 2004.
Grote, Dick. The Complete Guide to Performance Appraisal. New York: American Management Association, 1996.
Hatry, H. Performance Measurement: Getting Results. The Urban Institute Press, 1999.
Levitt, S. Freakonomics: A Rogue Economist Explores the Hidden Side of Everything. New York: HarperCollins, 2005.
Miller, Ken. We Don't Make Widgets: Overcoming the Myths That Keep Government From Radically Improving. Washington DC: Governing Books, 2006.
Hutchinson, P. & Osborne, D. The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis. Cambridge: Basic Books, 2004.
Grenny, J., McMillan, R., Patterson, K., Switzler, A. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw Hill, 2002.
Poister, Theodore. Measuring Performance in Public and Nonprofit Organizations. The Jossey-Bass Nonprofit and Public Management Series, 2003.
Senge, Peter. The Fifth Discipline: The Art & Practice of The Learning Organization. 1995. *See the field book too!
Walter, Jonathan. Measuring Up 2.0. Washington DC: Governing Books, 2006.
Articles
Herzberg, F. (2003). One More Time: How Do You Motivate Employees. Harvard Business Review Article.
Kaplan, R. & Norton, D. (2003). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business Review Article.
Kaplan, R. & Norton, D. (2007). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review Article.
Kotter, J. (2007). Leading Change: Why Transformation Efforts Fail. Harvard Business Review Article.
Schaeffer, R. (2000). Demand Better Results - and Get Them. Harvard Business Review Article.
Behn, R. (2006). Eleven Better Practices to Ratchet Up Performance. IBM Center for the Business of Government.
Metzenbaum, S. (2006). Performance Accountability: The Five Building Blocks and Six Essential Practices. IBM Center for the Business of Government.
Perez, T. & Rushing, R. (2007). The Citistat Model: How Data Driven Government Can Increase Efficiency & Effectiveness. Center for American Progress
Websites
- Advanced Performance Institute
- American Society for Public Administration’s Center for Accountability and Performance
- Bob Behn’s Public Management Report
- Citistat
- Center for American Progress
- Government Accounting Standards Board
- Governing Magazine
- Harvard Kennedy School of Government, Performance Management Initiative
- International City & County Management Association
- National Governors Association. Washington State’s GMAP has been recognized as a national best practice by the National Governors Association. Cited as an “exciting new approach” to developing performance management systems, the report illustrates the use of GMAP in improving the state’s capacity to deliver the services that taxpayers demand of their government.