2. Break down your instructions into short, distinct steps

Break down tasks so the reader can see exactly what’s involved in complying with your instructions.

How do I do this?

Think through the steps. How many actual tasks will be involved in following a particular instruction? If a document must be notarized, for example, don’t take it for granted that the reader will automatically understand the steps involved.
Give each step a label or bulleted heading. This will help the reader understand how many steps are involved and also acts a kind of mental checklist.

People will be more likely to read your instructions if they can see right away how much work is involved.
Breaking tasks up into steps will help you think through what you are actually asking the customer to do. This should make your instructions more effective.

Do	Don’t
Please submit your application and the following: - Resume - References - Work samples - Photograph	In addition to your application, please include your resume, references, work samples, and photograph.

Don’t

Please submit your application and the following:

- Resume

- References

- Work samples

- Photograph

In addition to your application, please include your resume, references, work samples, and photograph.

Use a numbered list if there is a specific order:

Do	Don’t
What do I need to do to keep my PEBB coverage? 1. Apply for Medicare Part A and Part B before you turn age 65. 2. Once you have enrolled, send a copy of your Medicare card to us at:	You should apply for Medicare at least two months before your eligibility date.

Don’t

What do I need to do to keep my PEBB coverage?

1. Apply for Medicare Part A and Part B before you turn age 65.

2. Once you have enrolled, send a copy of your Medicare card to us at:

You should apply for Medicare at least two months before your eligibility date.

If instructions are complicated, consider a reminder box. Try using this on your envelopes. For example:

Did you remember to: