Tools & resources
New! Lean. Learn about continuous improvement efforts in Washington state and tools to get started with Lean initiatives in your agency.
GMAP. Learn more about measuring performance, including “how to” guides, information on holding forums and engaging citizens, and suggested reading for building a performance-based culture.
Management Framework. Find tools and trainings to assist with the steps that lead from planning to results.
Performance audits. Get templates to assist with hosting each phase of a performance audit.
Agency assessments. Find information on conducting annual self-assessments and for applying for an independent assessment of quality and performance systems.