4. Analyze Process
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NEW! Performance Measure Definition and Identification - A Downloadable "How To" Guide NEW! How to Set & Manage with Targets - Downloadable "How To" Guide & Sample Exercise |
What do you do?
- Collect useful data
- Analyze the data from multiple perspectives
- Monitor customer satisfaction
- Review employee survey
- Seek and analyze industry (peer) benchmarks
- Create reports that are useful for decision-making
- Include proposed action plans and/or course corrections
Check
- Did we do what we said we would do?
- Are we monitoring the goals in our strategic plan?
What tools can help you?
- Information management systems
- HR, IT and Finance Reports
- Governor's GMAP Accountability Sessions: How the Process Works
- Customer feedback
- Best practice comparisons
- Baldrige (quality) assessment tools
- Using Charts & Graphs to Communicate About Performance training
- Using Data & Statistical Tools to Analyze & Improve Performance training
- Collecting Data training
- WSQA Workshops for Washington State Agencies
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NEW! Performance Measure Definition and Identification - A Downloadable "How To" Guide
-
NEW! How to Set & Manage with Targets - Downloadable "How To" Guide & Sample Exercise