6. Improve Process
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NEW! Performance Measure Definition and Identification - A Downloadable "How To" Guide NEW! How to Set & Manage with Targets - Downloadable "How To" Guide & Sample Exercise |
What do you do?
- Take action promptly, and set a realistic due date by when you expect to see improved results
- Adjust plan, strategies or targets as needed
- Use process improvement tools such as Lean or Six Sigma
- Seek best practices from peer programs
- Collaborate in new ways with other agencies, governments and the private and nonprofit sectors
- Use technology to improve service delivery
What tools can help you?
- Process improvement tools
- Plain Talk
- Regulatory improvement
- Performance audits
- Program evaluation
- Return on investment analysis