Quality Improvements

RCW 43.17.390 and Baldrige Assessments

• New 2007 Agency Self-Assessment Form
• Instructions
• RCW 43.17.390
• Washington State Quality Award Briefing Paper
• Washington State Quality Award (WSQA) Website
• Training Opportunities
• State Agencies' Progress in Meeting Performance Criteria updated January 2007

State Agency Examples

• Department of Community, Trade & Economic Development
  • WSQA Application
  • Feedback Report
• Department of Veteran Affairs
  • WSQA Application
  • Feedback Report
• Department of Social and Health Services- Division of Child Support
  • WSQA Application
  • Feedback Report
• Department of Retirement Systems
  • WSQA Application
  • Feedback Report
• Department of Revenue
  • WSQA Application (Full Examination Application)
  • Application Highlights