Suggested Reading

GMAP: How To Have Better Meetings Reference Guide

Books

Behn, Robert. Rethinking Democratic Accountability. Brookings Institute Press, 2001.

Bryson, John. Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement. San Francisco: Jossey-Bass, 2004.

Burton, C. & Cohen-Rosenthal, E. Mutual Gains: A Guide to Union-Management Cooperation. Cornell University, 1993.

Grote, Dick. The Complete Guide to Performance Appraisal. New York: American Management Association, 1996.

Hatry, H. Performance Measurement: Getting Results. The Urban Institute Press, 1999.

Lawton, Robin L. Creating a Customer-Centered Culture. ASQ Quality Press, 1993.

Levitt, S. Freakonomics: A Rogue Economist Explores the Hidden Side of Everything. New York: HarperCollins, 2005.

Miller, Ken. We Don't Make Widgets: Overcoming the Myths That Keep Government From Radically Improving. Washington DC: Governing Books, 2006.

Hutchinson, P. & Osborne, D. The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis. Cambridge: Basic Books, 2004.

Grenny, J., McMillan, R., Patterson, K., Switzler, A. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw Hill, 2002.

Poister, Theodore. Measuring Performance in Public and Nonprofit Organizations. The Jossey-Bass Nonprofit and Public Management Series, 2003.

Senge, Peter. The Fifth Discipline: The Art & Practice of The Learning Organization. 1995. *See the field book too!

Sholtes, Peter R. The Leader’s Handbook: Making Things Happen, Getting Things Done. McGraw-Hill, 1998.

Walter, Jonathan. Measuring Up. Washington DC: Governing Books, 1998.

Articles

Herzberg, F. (2003). One More Time: How Do You Motivate Employees. Harvard Business Review Article.

Kaplan, R. & Norton, D. (2003). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business Review Article.

Kaplan, R. & Norton, D. (2007). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review Article.

Kotter, J. (2007). Leading Change: Why Transformation Efforts Fail. Harvard Business Review Article.

Schaeffer, R. (2000). Demand Better Results - and Get Them. Harvard Business Review Article.

Behn, R. (2006). Eleven Better Practices to Ratchet Up Performance. IBM Center for the Business of Government.

GMAP Washington: Government Management Accountability & Performance Program. (2006). National Governors Association Article.

Innovative Strategies to Achieve Better Results. (2005). National Governors Association Article.

Metzenbaum, S. (2006). Performance Accountability: The Five Building Blocks and Six Essential Practices. IBM Center for the Business of Government.

Perez, T. & Rushing, R. (2007). The Citistat Model: How Data Driven Government Can Increase Efficiency & Effectiveness. Center for American Progress.

Performance Measures: Tools to Manage and Communicate. (2008). National Governors Association Article.